What I learned as product leader from my interim job as head of recruiting

What makes a good product manager? An insatiable hunger to create a customer journey full of Wow-Moments.

What makes a good product manager? An insatiable hunger to create a customer journey full of Wow-Moments.

Recently I´ve got the great opportunity to work as interim Head of Recruiting. The reason was simple. In the company I worked for it wasn´t about titles, but about skills. In order to move towards a product led company one of the goals was to hire more people with product skills and product thinking. Thats why I was assigned to take over this role. It was a great learning journey and I would love to share some of my learnings with you.

As an absolute beginner in recruiting with no knowledge at all, but a toolbox ful of methods from 12 years in product I did what I can do best. Putting on the shoes of the customer, in this case the future candidate. We used one of my all time favorite tools — the customer journey — and turned it into a recruiting journey map.

Initially we just wanted to understand the entire process so we can streamline it across the company. We wanted to help everybo…